Bluetooth FAQs | Other FAQs | Drivers

Frequently Asked Questions

• Unable to start the installation.
  
  
• The installation appears to be hanging.
  
  
• The Bluetooth icon in the system tray is not active (gray in color).
  
  
• Machine reboots automatically after the user logs in and the USB device has been plugged in.
  
  
• On Windows XP Professional platform the icons are not displayed cleanly.
  
  
• An explore operation consistently fails.
  
  
• The device that you want to locate is not getting displayed when you perform an explore.
  
  
• The Bluetooth-enabled Windows Explorer is not displaying the names of all the discovered devices.
  
  
• An Obtain Services operation performed on a device fails.
  
  
• Unable to refresh the devices in Bluetooth Manager.
  
  
• Unable to establish a connection with the remote machine.
  
  
• Remote service not found.
  
  
• Unable to copy a file from the remote machine.
  
  
• Unable to delete a folder on the remote machine.
  
  
• Unable to delete a file on the remote machine.
  
  
• The Send Business Card operation is failing.
  
  
• Unable to connect to the Internet through the Dial-up Network connection.
  
  
• Unable to connect to the Internet through LAN Access.
  
  
• Unable to transfer data using the LAN Access gateway.
  
  
• Unable to print information.
  
  
• Unable to synchronize PDA with my laptop.
  
  
• Not able to uninstall BlueOpal.
  
  

Unable to start the installation.
If you have downloaded the installation file, the downloaded file could be corrupted. Download the file again, and verify the size of the downloaded file against the size mentioned in the release notes.

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The installation appears to be hanging.
Check whether the Digital Signature Verification dialog has been masked by the installation screen. Move the installation screen, and click Continue Anyway in the dialog to proceed with the installation.

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The Bluetooth icon in the system tray is not active (gray in color).
This could be because BlueOpal is unable to recognize the Bluetooth device. Plug out and plug in the device slowly until it is recognized.
Check whether

• The Bluetooth device has been plugged in. If it has not, plug it in.
• The Bluetooth device has been plugged in properly. If it has not been plugged in properly, plug it out and plug it in again.

Plug-in the Bluetooth device and restart the system. If the problem still persists, contact Support. On Windows 2000/XP you need to check whether you have administrator privileges to the system.

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Machine reboots automatically after the user logs in and the
USB device has been plugged in.
Check if there are any stray incoming connections that have been created but have not been deleted. Please delete the connection. Plug out the USB device during reboot and plug it in after logging in.

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On Windows XP Professional platform the icons are not displayed cleanly.
Check whether your machine's display mode is set to true color.

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An explore operation consistently fails.
Check whether the Bluetooth device has been plugged in properly. Plug it out and plug in the device again.

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The device that you want to locate is not getting displayed when you perform an explore.

• This is because the device discovery duration is too short. Right-click the Bluetooth icon in the system tray , and select the Preferences option. Select the Advanced tab. Modify the number of seconds to search for devices and click OK to save the information.
• Check whether the remote device is active.

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The Bluetooth-enabled Windows Explorer is not displaying the
names of all the discovered devices.
In BlueOpal Preferences, select the Advance tab. Check the option Number of Devices to Report. Increase the numbers and repeat the device discovery process.

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An Obtain Services operation performed on a device fails.

• Check whether the remote device is active.
• Check whether the Bluetooth device has been plugged in properly. Plug it out and plug in the device again.
• If the Obtain Services operation has not been performed through the Bluetooth Manager, do so.
• Log off and log in again.

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Unable to refresh the devices in Bluetooth Manager.
Check whether the Bluetooth device has been plugged in properly. Plug it out and plug in the device again..

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Unable to establish a connection with the remote machine.
Check if the remote device is active.

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Remote service not found.
The services may have been removed. Refresh the services list, and rediscover the services.

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Unable to copy a file from the remote machine.

Check whether:

• A response has been given to the authorization request on the remote machine.
• A file with a similar name exists on the client and it has read-only permissions.
• The path of the Shared folder (c:\Documents and Settings\Shared Folder) has been specified correctly and has no invalid characters, for example a whitespace after the last character in the pathname.

On Windows XP if the shared folder is "C:\Documents and Settings\\My Documents", you will not be able to send files to that machine. Change the shared folder and retry the operation.

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Unable to delete a folder on the remote machine.

Check whether:

• A response has been given to the authorization request on the remote machine.
• The folder on the remote machine is read-only

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Unable to delete a file on the remote machine.

Check whether:

• A response has been given to the authorization request on the remote machine.
• The file on the remote machine is read-only

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The Send Business Card operation is failing.

Check whether:

• If you have specified a business card to be sent in your Bluetooth Device Preferences. In the Services tab, select Business Card Exchange and click Properties. A business card should be specified in the My Business Card field.
• The business card that is being sent is a valid one.
• The path of the Inbox folder (c:\Documents and Settings\Inbox Folder) has been specified correctly and has no invalid characters, for example a whitespace after the last character in the pathname.

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Unable to connect to the Internet through the Dial-up Network connection.

Check whether

• You have entered the correct ISP number.
• You have entered the correct user name and password.

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Unable to connect to the Internet through the Dial-up Network connection.

Check whether

• You have entered the correct ISP number.
• You have entered the correct user name and password.

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Unable to connect to the Internet through LAN Access.

Check whether

• You have administrator privileges.
• You have entered the correct user name and password.
• The LAN Access Point has the Ethernet cable connected.
• On the client machine check whether the DNS server and WINS entries have been specified for the LAN connection created. These values may be accessed by clicking on Properties -> Networking -> Internet Protocol (TCP/IP) ->Properties of the LAN connection.

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Unable to print information.

Check whether

• The printer has been powered on.
• The printer has been setup.
• The printer is available.
• The Bluetooth enabled printer is set as the default printer.

If you are using a Bluetooth-enabled printer adapter, ensure that a test print command has been issued using the test button/switch on the adapter before you setup the printer.

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Unable to synchronize PDA with my laptop.

Check whether

• Serial port service has been registered on the PC
• Active Sync / Hot Sync or any other application is using the serial port

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Not able to uninstall BlueOpal.
If you get the error message that the COM port is being used by applications (such as HyperTerminal, ActiveSync, etc.), close the application and repeat the uninstallation procedure.

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